Shipping policy
Last updated: 23 July 2025
Thank you for shopping with Match Kit Official. This Shipping Policy explains how we process, ship and deliver orders placed through our online store.
1. Order Processing
Orders are normally processed within 1 to 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next available business day.
During promotional periods, major football events, new product launches or periods of unusually high demand, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, whenever tracking is available.
2. Shipping Destinations
We ship to the countries and regions available during checkout.
Available shipping methods, estimated delivery times and shipping costs are calculated and displayed before payment is completed.
Customers are responsible for providing a complete and accurate delivery address. Match Kit Official is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information.
3. Estimated Delivery Times
Estimated delivery times begin after the order has been processed and dispatched.
Typical delivery estimates are:
United Kingdom: 7 to 14 business days
European Union: 7 to 14 business days
Other international destinations: as shown at checkout
These timeframes are estimates and are not guaranteed. Delivery may be affected by customs procedures, transport disruptions, public holidays, weather conditions or circumstances outside our reasonable control.
Where no specific delivery period has been agreed, we will deliver without undue delay and in any event within 30 days of the order being placed, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4. Shipping Costs
Shipping costs are calculated based on the destination, selected shipping method, order value and package characteristics.
The total shipping cost will always be displayed at checkout before the order is confirmed.
Any free-shipping promotion will be subject to the conditions displayed on the website at the time of purchase.
5. Tracking
When tracking is available, customers will receive a tracking number by email after dispatch.
Tracking information may take 24 to 72 hours to become active after the parcel has been handed over to the carrier.
6. Customs, Duties and Import Taxes
Orders shipped outside the United Kingdom may be subject to import taxes, customs duties, handling fees or other local charges.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Match Kit Official does not control customs charges or clearance times.
7. Delivery Attempts and Unclaimed Parcels
The customer is responsible for monitoring the shipment and being available to receive the parcel.
When a parcel is returned because of an incorrect address, failed delivery attempts, refusal or failure to collect it, the customer may be responsible for the cost of reshipping the order.
Any refund issued for an unclaimed or refused parcel may exclude the original shipping cost and return expenses, to the extent permitted by applicable law.
8. Lost, Delayed or Damaged Orders
Please contact us at contact@matchkitofficial.com when:
Tracking has not updated for an unusually long period;
The parcel appears to be lost;
The order arrives damaged;
Products are missing from the package.
Please include your order number, photographs of the package and products, and any relevant tracking information.
Damaged deliveries should be reported within 7 days of receipt whenever possible.
We will review the case and work with the shipping carrier to determine the appropriate solution.
9. Separate Shipments
Orders containing multiple products may be shipped in separate packages.
When this happens, the customer may receive more than one tracking number and packages may arrive on different dates. No additional shipping charge will be applied unless agreed before dispatch.
10. Order Changes and Cancellations
Requests to change or cancel an order must be sent as soon as possible to contact@matchkitofficial.com.
We cannot guarantee changes or cancellations after processing has begun or the order has been dispatched.
Once dispatched, the order will be subject to our Refund Policy.
11. Returns
Eligible products may be returned within 30 days, subject to the conditions established in our Refund Policy.
Separately, UK and EU consumers have a statutory right to cancel most online purchases within 14 days of receiving the goods, subject to legal exceptions such as personalised or made-to-order items.
Please review our Refund Policy before sending any product back.
12. Contact
For shipping questions, contact:
Match Kit Official
Straw Cottage, Thriplow, SG8 7RG, United Kingdom
Email: contact@matchkitofficial.com
Telephone: +44 7520650739
Website: www.matchkitofficial.com